What belongs in a review.

The most useful review describes what a course was like to learn in: how material was explained, how the course was organised, how assessment and feedback worked, and what the learning environment felt like. Specific and calm is more useful than strong language.

• Describe your own experience of being taught, not what you heard from someone else.
• Say which courses your experience relates to, so readers can judge whether it applies to them.
• Separate the course from the teaching: a hard subject is not a badly taught one.
• Answer the questions as honestly for a good experience as for a bad one.

Moderation removes content that:

• Harasses, threatens or bullies a person.
• Attacks someone's character, appearance, background or identity rather than their teaching.
• Is discriminatory towards a person or group.
• Shares private or identifying information about anyone, including other students.
• Makes a serious allegation with nothing to support it. Serious concerns belong with your institution, not a public review.
• Is spam, advertising, impersonation or otherwise not a genuine review.

Any published review can be reported from the review itself. A report asks for a reason and, where the reason needs it, a short explanation. Reports are assessed against these guidelines and may result in the review being removed from public view.

Reporting is for guideline breaches. Disagreeing with a review, or not liking its conclusion, is not itself a reason for removal.

Reviews are checked before they are published, and reported reviews are checked again. The question is always whether the content breaks these guidelines — never whether it is flattering. How it works describes where moderation sits in the process.